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INFOLINE801 77 29 29

Brand values refer to key principles directing PKP Energetyka S.A. and all its personnel, supporting implementation of the company’s vision and accomplishment of its business objectives.

The key values of PKP Energetyka are as follows:

Focus on the customer

  1. All operational and organisational activities are ultimately oriented towards the improvement of the customer satisfaction level and fulfilment of customer needs in the field of power services.
  2. All organisational resources at the company’s disposal are used to improve the customer satisfaction level.
  3. All company employees focus their efforts on the improvement of the customer satisfaction level.


  1. We guarantee a high quality of services by following procedures implemented under the Integrated Management System, which compiles with the standards as follows: PN-EN ISO 9001:2009, PN-EN ISO 14001:2005 and PN-EN-18001:2004,
  2. We ensure reliability of electricity supply by means of investments in modern reliable infrastructure.
  3. We provide our services on a timely basis.

  4. We manage the risks taken by ourselves and the customer


  1. Principles of cooperation with customers and contracting parties.
  2. We take into account our stakeholders’ needs and expectations by means of:
    - dialogue with employees, trade unions and the local community;
    - survey of customer satisfaction and expectations;
    - investments in modern tools and schemes for environmental protection.


  1. We support the development of our customers.
  2. We create a flexible organisation meeting customer expectations.
  3. We are an adviser to the customer, searching for innovative solutions to allow optimisation of the customer’s business.
  4. We guarantee a friendly contract as we speak the customer’s language.