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INFOLINE22 474 19 00

Report a failure

There are situations when electric power networks and equipment experience a failure, resulting in interruption of the electricity supply. If there is a power failure, and you are our customer (you have concluded a master contract or distribution service contract), please notify the operating centre assigned to your location of the failure(Download PDF file).

Employees at the operating centres, who collect the reported damage, will make a decision on the necessity to dispatch electricity emergency service to the failure location. Please note that electricity emergency service may respond only if the damage has been caused to the distribution network owned by PKP Energetyka S.A. If the damage has not been caused by the customer, electricity emergency service responds free of charge.

Electricity emergency service performs repairs of damaged elements of the distribution network up to the boundary between the power supply enterprise and the customer, as defined in the master contract or distribution service contract.

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